Increase the efficiency of your Ghost Kitchen

A Ghost Kitchen (also called a Cloud Kitchen) is a restaurant without a dining room or service staff. Since Ghost Kitchens often no longer even have a kitchen, but outsource the preparation to large kitchens, they are specially designed for the delivery of food. Deliveries are made either by the restaurant’s own team and fleet of vehicles or by an external delivery service.

Ghost Kitchens can basically be opened anywhere, a top city location, attractive outdoor space or visual contact for a walking public are not necessary. A backyard or even a location in an industrial estate are often even more favourable. However, it is essential to reach a lot of people within a short period of time and have a big draw-in. A comprehensive site analysis is critical to the success of planning a Ghost Kitchen. A Ghost Kitchen delivery service needs many people and thus undoubtedly fits better in the metropolis or urban centre than in the sparsely populated countryside.

Over a traditional food service operation?Since Ghost Kitchens, with the exception of the kitchen and the delivery service, are virtual businesses that are designed for food delivery and outsource the preparation of their food to large kitchens, the high expenses for premises rent, furnishings and for cooking and service staff are significantly lower than for classic restaurants.

The SIDES modules are optimised for Ghost Kitchens and can be combined with each other in any way: for the best possible Ghost Kitchen delivery service, you can use our webshop including the app for iOS and Android. In your webshop, you manage all your Ghost Kitchens brands in one system. The connection to delivery portals allows portal orders to be transferred directly to your checkout. In addition, the interface is available to you for any number of delivery portal accounts, e.g. with Lieferando. With our kitchen manager, kitchen processes are optimised and digitalised. In addition, you can improve the route management of your own delivery service by having the kitchen manager automatically combine the orders into route blocks. With the driver app, the deliveries of your orders are perfectly coordinated. The staff management software takes care of efficient staff planning.

Vertical Food was launched in 2017 as Germany’s first virtual restaurant chain. The company already operates 12 Ghost Kitchens, which deliver via their own drivers. Vertical Food works completely digitally and delivers to homes, offices and public places.

o start a Ghost Kitchen, you need a business licence, a hygiene concept, a health passport, and a space to prepare the food. You can use a communal kitchen, for example, which works like an Airbnb for Ghost Kitchen. There are already some providers for this, at least in Berlin. You can also ask businesses that are open for a short time every day (e.g. bakeries) if you can rent the existing kitchen during your free time.

You can take orders through your own webshop or through delivery portals like Lieferando and Uber Eats. Guests order the desired dish of your brand with a click, and the process is forwarded directly to the kitchen thanks to an all-in-one gastro software. The food is prepared there, and drivers deliver the dishes for you. The advantage: you don’t have to worry about walk-in customers or customers on site, but concentrate solely on preparing the dishes that are ordered online or by phone. You don’t have to rent a shop if it’s cheaper to work in a communal kitchen or a commercial kitchen on an hourly basis.