Reliable & automated

Call Center Software

With the call centre software, you take telephone orders centrally and forward them.

Optimise order taking

The call centre enables you to receive telephone orders centrally by trained staff.

Increase order taking

You take orders at the same time via the telephone hotline and forward them to the right branch.

Lighten the load for your store personnel

The introduction of a delivery service hotline reduces the workload of your staff and allows you to focus on on-site operations.

Call centre for central order taking

Fast & competent

With the call centre you can automate the telephone order taking in your restaurant.

Store allocation

Support selects the right shop so that the correct store is automatically displayed, including available items and opening hours.

Caller ID

Thanks to caller ID, callers can be assigned immediately. For existing customers, the existing customer file is automatically displayed.

Delivery & collection times

The staff on your delivery service hotline automatically keep track of the current delivery and pick-up times of the respective stores.

Flexible access

The call centre software can be easily used on any PC. Staff can be called in at peak times.

Integrated chat module

Thanks to the built-in chat module, call centre support can chat directly with the store and vice versa. Queries are clarified more efficiently.

Key statistics

You can evaluate the performance of the call centre at any time by looking at the order processing statistics.

FAQ

Thanks to the automatic store assignment, as soon as an order is placed in the restaurant, the call centre staff need only enter the address for the correct shop to be displayed directly. If a customer is already registered in the store system, their phone number is automatically assigned. The call centre agent can then access the digital customer card directly without needing to enter any additional data. If questions arise, there is a built-in chat module that call centre agents and restaurant staff can use to exchange information and quickly resolve queries. Managers have access to all performance statistics for clear and efficient analysis.

The call centre increases the efficiency of your delivery service and reduces the workload for your staff. Thanks to the built-in chat module, call centre agents can communicate directly with operational staff and resolve queries efficiently. In addition to centrally taking orders, the call centre agent has access to all customer and order data. In this way, she or he can centrally record and process complaints and view the order overview. Your own delivery service hotline is also an important sales channel via which you can generate high turnover.

The call centre software for telephone order taking can be booked flexibly as an addition to individual modules and is integrated directly into your system. Furthermore, the module runs on Windows and MacOS.

Our module for telephone order taking is designed so simply and intuitively that it takes little time to train new employees.

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Request a free appointment now:

  • Get a free introduction to the SIDES software
  • Increase your sales by up to 40%
  • Deliver orders up to 3x faster
  • 100% secure and tax compliant
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The call centre software for your gastronomy business

Franchises and restaurants use external call center software to successfully take orders at busy times.

 

Why do I need a call center for my restaurant?

 

Errors can quickly creep in when transferring telephone orders to the POS system and this process takes a lot of time. This can impact on customer waiting times on site.

The staff of the delivery service call center is specially trained for telephone service in the gastronomy sector and provides support for the restaurant staff (service and kitchen) on site.

If, on a busy day, food is ordered from the restaurant by phone at the same time as tasks are performed on site, it costs the service staff a lot of time and energy, which is then lacking in other places.

A positive working atmosphere is the basic prerequisite for good service. If staff are overworked, tasks are carried out with less care, which affects the quality of service and in turn customer satisfaction.

 

How does telephone order taking work for the gastronomy sector?

 

As soon as a customer wants to place an order in the restaurant, the call center staff only have to enter the address thanks to automatic store assignment and the correct shop is displayed directly. Important information such as product overviews or opening hours are visible at a glance.

If the customer has already placed an order and is registered in the store system, the telephone number is also automatically assigned. This way, the call center staff can immediately access the customer card without having to enter any further data.

If questions do arise, there is a built-in chat module that the call center staff and the team in the restaurant can use to exchange information and quickly deal with queries.

Managers then have access to all performance statistics for a clear and efficient evaluation.

The SIDES Inbound Call Centre –
Your provider of professional telephone services for the gastronomy sector


The SIDES Inbound Call Centre module is provided as SaaS (Software as a Service). You pay a monthly fee for the module and do not need to pay any additional commissions.

The SIDES software solution uses customised features to train call centre staff for each restaurant. The call centre for delivery services and restaurants is simple and intuitive, reducing the time it takes for new staff to get up to speed.

Further advantages of the SIDES telephone order acceptance service:

  • Thanks to the built-in chat module, the call centre staff can chat directly with the staff in the store and deal with queries efficiently.

  • In addition to taking orders, the call centre staff have access to the customer and order data of all stores (e.g. insight into all orders).

  • The call centre agent can centrally record and process complaints.

  • The call centre software can be easily used on any standard PC operating system.

  • Thanks to the cloud architecture, additional staff can be called in during peak times if necessary.

  • The user-friendly ordering interface simplifies familiarisation for new staff

Furthermore, it is optimised for multi-branch operation and ensures efficient communication. As the owner, you have an overview of all data (e.g. staff statistics).

The call centre is an important sales channel through which high turnover is generated. With the SIDES Call Centre Module, this task can be effectively outsourced so that everyone in the team can focus on what’s important – delicious food & first-class service!

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