Optimize your delivery service

For the delivery of orders, you need competent and well-organised staff that works in perfect coordination with each other thanks to linked modules of the pos software. For peak times, it is worth implementing a restaurant call centre system. The order comes in by telephone or the online shop, is sent directly to the kitchen management software and, thanks to the digital connection, is also transmitted to the smartphone of the delivery person in charge. The digital SIDES modules of the POS system delivery service are coordinated with your own delivery service like a clockwork.

You do not need a special permit to deliver orders alone, a trade licence is sufficient. This means that you can expand your business to a delivery service without any further bureaucratic hurdles. However, in germany restaurants and chefs are subject to the provisions of food and hygiene law and food inspection. This includes, for example, compliance with various regulations regarding the premises, the self-checking system (HACCP) and staff training (§4 LMHV training). This refers to the instruction according to §43 IfsG and its follow-up instructions. The price for registering a business varies depending on the municipality and federal state, but is usually less than 50 euros.

The webshop is the heart of every delivery service. Very good design and a customer-friendly online shop or an interface to a delivery platform such as Just Eat are the prerequisites for a successful delivery service. The SIDES POS system for catering delivery services is particularly suitable for this, because it brings all ordering channels under one roof. Even though food is often ordered by phone, many guests inform themselves about the dishes in advance on the website.Therefore, it is essential for you as a restaurateur to design your online presence optimally and clearly. More and more guests also want to pay without cash. The SIDES delivery service POS system is optimised for catering businesses and naturally takes into account all eventualities, such as secure, cashless payment on site and online.

Furthermore, it is essential for optimal customer satisfaction that the order arrives on time. With the driver app, you plan deliveries efficiently and reduce
waiting and idle times. Large delivery service platforms, such as Uber Eats or Just Eat, offer a high reach for customers, but they also take a commission (usually 15 – 30%). With our SIDES POS system delivery service, one delivery portal connection of your choice is included, each additional one costs €10 per month.

The delivery service itself usually incurs few costs when it is set up. Depending on the idea, however, there may be expenses for finding and setting up a kitchen and warehouse and for building up the vehicle fleet. In addition, the boundaries to your actual business, if it forms the basis for your delivery service, are of course fluid. Here in particular, there are start-up costs and expenses for running the business.

In the case of the latter, the largest items for a pure delivery service are usually staff and the vehicle fleet. If you compile a detailed overview of both start-up and running costs, you will be clear about your capital requirements. Based on the running costs, you can also calculate your prices for the delivery service. We will be happy to advise you online and by phone and plan your own delivery service together with you.