Improve processes with digital tools

Delivery service - optimise order deliveries

In recent years, the switch to take-away and delivery has proven to be not only a necessary but also a useful strategy for many caterers to continue operating and to reduce the loss of turnover caused by closures. A successful workflow in the delivery service is the cornerstone to fully exploiting the potential of your business and to setting yourself up for the future.

In our article, we show you the helpful tools available for optimising the delivery of orders and the ways in which they can make the work for you and your team easier.

In this article you will learn:

Why offer a delivery service?

With the delivery service of a restaurant, the sale of food is extended by an out-of-home offer. Ideally, this will result in significantly higher turnover, making this sales channel all the more important for your gastronomic business. As a restaurateur, you should also offer delivery and online ordering for your customers, insofar as this is possible for you to do. In order to be able to deliver the food successfully, good organisation and helpful tools are needed to ensure that you are as well equipped as possible.

In this section, we introduce you to the kitchen manager and driver apps. Are you still in the preparation phase of starting your own delivery service? Then take a look at our blog post: Here we tell you what you need to think about in order to run a successful delivery service.

Manage orders with the kitchen manager

Effective order management is the key to successful organisation in the kitchen, both in terms of table service in the restaurant and the integration of orders with delivery portals or your own delivery service.

The deliveries also require well-planned time management, as customers want their food delivered without delay. Customers are more understanding of a slight delay on site, as they can order a drink or a starter in the meantime and have a better overview of what is happening there. For example, they can see themselves if the other tables are full and if the staff are working hard.

To manage orders effectively, it is a good idea to use efficient kitchen software. With the SIDES Kitchen Manager you can digitally track orders on the monitor. This automates your kitchen processes and you can do away with a confusing mess of paper in your kitchen.

The kitchen software from SIDES works very easily and can be flexibly installed and used on any tablet. Each work station in the kitchen, e.g. cutting, preparation and packaging, can therefore be tracked in individual steps. This also allows the status of the orders to be tracked and the staff to know at all times which dish is to be served next. Of course, you can also use it to differentiate orders and automatically categorise incoming online and in-house orders according to certain criteria, and combine orders for delivery if necessary.

Organise deliveries with the Driver app

Once your orders are categorised as online or in-house, you can prepare your orders in a time-saving way and organise deliveries in a bundle. If you have your own delivery service with drivers, it is particularly useful to have a driver app with fully automated route management. This allows you to make delivery more efficient and optimise logistics.

The app can be easily installed on your smartphone, regardless of whether it has an Android or iOS operating system. The system supports drivers during journeys with automated route planning and intelligent route management. GPS tracking is integrated into the software, which reduces idle time in the delivery processes.

Driver management informs the store as soon as a driver is in the immediate vicinity and triggers the next production of an order. This means that when the delivery person arrives at the store, he or she receives the next delivery immediately and can set off again. So, with accurate route planning, there is less waiting time because your staff is deployed more efficiently.

With its many features, the restaurant driver app is the perfect tool for any modern delivery service. This allows you to keep track of your drivers and check their performance, as well as providing you with other useful information. Drivers also get an overview of their previous earnings in real time. This avoids unexpected surprises at the end of the shift.

To sum up

Like elsewhere, digitalisation continues to advance in the gastronomy sector. Take a close look at your business and see where you can use new technology to support and optimise your processes. By implementing the SIDES software, you digitise your work processes.

By using digital tools for your delivery service, such as a kitchen manager or a driver app, you can quickly optimise the delivery of orders. You have full control and a good overview of your operational processes and at the same time make work easier for your employees.

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